Objectives

Modules: | 1 | 2 | 3 | 4 | 5 | 6 | 7 | All |

Module 1 - 7 Objectives

Upon completion of these modules, the student will be able to perform tasks related to the following:

Module 1: Documenting and Baselining the Network

1.1 | Network Baselining
1.2 | Network Configuration Documentation
1.3 | Building-Block Approach

Module 2: Troubleshooting Methodologies and Tools

2.1 | Using a Layered Architectural Model to Describe Data Flow
2.2 | Troubleshooting Approaches
2.3 | Gathering Symptoms
2.4 | Network Management Tools

Module 3: Troubleshooting at the Physical Layer

3.1 | Characteristics of Physical Layer Failure Problems
3.2 | Characteristics of Physical Layer Optimization Problems
3.3 | Windows and Cisco Commands for Physical Layer Information Gathering
3.4 | Identifying Physical Layer Problems
3.5 | Isolating Physical Layer Problems
3.6 | Implementing Physical Layer Solutions

Module 4: Layer 2 Troubleshooting

4.1 | Characteristics of Data Link Layer Problems
4.2 | End-System Commands for Gathering Data Link Information
4.3 | Troubleshooting Switched Ethernet Networks
4.4 | Troubleshooting ISDN
4.5 | Troubleshooting Frame Relay
4.6 | PPP and Layer 2 Considerations for Routed and Routing Protocols

Module 5: Layer 3 Troubleshooting

5.1 | Troubleshooting Network Layer Problems
5.2 | Troubleshooting Static Routes
5.3 | Common IGP Routing Protocol Issues, Causes, and Solutions
5.4 | Troubleshooting RIP
5.5 | Troubleshooting IGRP
5.6 | Troubleshooting EIGRP
5.7 | Troubleshooting OSPF
5.8 | Troubleshooting IS-IS
5.9 | Troubleshooting BGP
5.10 | Troubleshooting Redistribution

Module 6: Layer 4 Troubleshooting

6.1 | Characteristics of Transport Layer Technologies
6.2 | Troubleshooting Transport Layer Issues on the Router
6.3 | Troubleshooting Transport Layer Issues on Network Hosts
6.4 | Troubleshooting Complex Network Systems

Module 7: Layer 1-7 Troubleshooting

7.1 | Troubleshooting the Application Layer
7.2 | Gathering Information on Application Layer Problems
7.3 | Troubleshooting TCP/IP Application Layer Protocols
7.4 | Troubleshooting TCP/IP Application Layer Problems

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