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| 2.4 |  | Network Management Tools |
| 2.4.2 |  | Knowledge base tools |

Knowledge bases represent an invaluable tool for the network troubleshooter. The most visible example of a knowledge base is the Internet. It has become a very valuable tool for many individuals seeking answers on specific problems. It potentially represents a vast pool of experience based information.

A knowledge base is often a database collection of empirical information on a specific technical area. It consists of real solutions to problems encountered on a single or on numerous occasions. The art in knowledge base tools is in the identification of keywords or phrases that are associated with particular problems and problem areas. With highly developed Internet search engines, standardized methods for cataloging information mean that it is relatively easy to present a knowledge base in a user-friendly web browser format.

The Cisco Systems website reached at http://www.cisco.com/ incorporates a free knowledge base tool on Cisco related hardware and software. This site represents an invaluable troubleshooting resource for Cisco customers, support staff, and design personnel. It contains troubleshooting procedures, implementation guides, and the original white papers on all aspects of data networking technology.

Knowledge bases can also exist in customized form for specific technology areas. These knowledge bases may be highly lucrative products for non-open system architectures.